2024 in Evaluate: Journey Updates


In Q1,  Dubai Responsibility Free partnered with Alipay+. The Worldwide Affiliation of Airport and Responsibility Free Shops (IAADFS) appointed Julia Seve, Managing Director of L’Oréal’s Journey Retail Americas unit, to its Board of Administrators, making her the fourth provider member to hitch.

In Q2,  United Airways appointed Estée Lauder government Michelle Freyre to its board of administrators, marking a major step in diversifying the board’s experience and gender composition. L’Oréal Journey Retail Asia Pacific introduced a major management change as Tao Zhang stepped down as Managing Director to tackle a brand new function inside the group. Jesus Abia succeeded him as the brand new Managing Director. Qatar Responsibility Free inaugurated the world’s first airport Dior Luxurious Magnificence Retreat at Hamad Worldwide Airport. In Might,  The L’Occitane Group appointed Evelyne LY-Wainer as the brand new Managing Director of International Journey Retail, efficient instantly. Accor and LVMH  entered right into a strategic partnership to speed up the event of Orient Categorical, the legendary model famend for its unique journey experiences since 1883. Final, Coty and Shilla Responsibility Free up to date their joint digital marketing strategy with a view to beefing up their omnichannel buying provide in journey retail.

In Q3,  Thailand’s authorities introduced its intention to close down duty-free shops in worldwide arrivals zones at airports to encourage vacationers to spend in native retail shops as a substitute.  TFWA introduced that former US Secretary of State, Hillary Clinton, would take to the stage for a keynote dialog at its 2024 TFWA World Convention. Final,   Rituals signed a multi-year deal to provide Hong Kong Disneyland Resort with tub and physique care facilities in three distinct product traces.

In This fall,  Ricard Guasch and Alessandro Battellino, co-owners of FMCG firm Giromondo,  acquired the operations of Responsibility Free LATAM.  Shiseido  launched its debut international journey retail-led marketing campaign, From Shiseido With Love.  Ouai  ushered in a set of travel-sized favourites from its each day care and remedy traces.   Lancôme Journey Retail APAC  minimize the ribbon on its largest activation up to now at Singapore’s Changi Airport Terminal 1 Central Piazza.  AmorePacific deliberate to introduce its Sulwhasoo, Laneige, and Hera manufacturers into the US and European duty-free channels. Shinsegae Responsibility Free teamed up with Chanel to convey the French luxurious model’s Winter Story podium to Incheon Airport Terminal 2.  The proprietor of Macau Worldwide Airport issued a Request for Proposal (RFP) for the operation of Fragrance & Cosmetics retail providers on the transport hub.  The Face Store launched its first standalone retailer in India at Manohar Worldwide Airport, Goa.  The Estée Lauder Corporations introduced the departure of Israel Assa, International President of Journey Retail Worldwide, with quick impact. Olivier Dubos, who had served as a Strategic Advisor since  June 2024, was appointed as SVP and Basic Supervisor of Journey Retail International.  Final, Incheon Airport responded to stress to help Korea’s struggling duty-free operators by introducing short-term lease aid for choose shops. Hire for 12 shops throughout 5 zones of the airport was recalculated based mostly on gross sales.

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